Bristolbubbles Privacy Policy
1. Introduction
Bristol Bubbles ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, bristolbubblesvalets.co.uk, enquire about our services, or book our mobile and studio-based car detailing and SMART repair services.
We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
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Contact Information: Your name, email address, phone number, and address (where a mobile service will take place or for billing).
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Service Details: Information about your vehicle (e.g., make, model & year), the specific service or package required, and photos of your vehicle if needed for quoting purposes.
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Enquiry Information: Any information you provide when you contact us via our website form, email, or phone.
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Booking Information: Dates and times of your confirmed appointments.
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Website Usage Information: Basic information collected via cookies, such as pages visited, time spent on site, and general usage patterns. For more detail, please see our Cookie Policy.
3. How We Collect Information
We collect information directly from you when you:
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Fill out the contact or quote request form on our website.
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Contact us directly via email or phone.
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Provide details during our secure online booking process.
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Interact with our website (via cookies).
4. How We Use Your Information (Purpose & Legal Basis)
We use your personal information for the following purposes:
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To Provide Quotes: To assess your needs and provide accurate pricing for our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).
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To Schedule & Manage Bookings: To arrange, confirm, and manage your appointment. (Legal Basis: Performance of a contract).
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To Provide Our Services: To carry out the agreed detailing or SMART repair service. (Legal Basis: Performance of a contract).
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To Communicate With You: To respond to enquiries, send booking confirmations and reminders, and provide service updates. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).
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To Process Payments: To manage payments for our services through our secure, integrated booking system. (Legal Basis: Performance of a contract).
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To Improve Our Services: Using website analytics and feedback to understand how we can serve you better. (Legal Basis: Legitimate interests – business improvement).
We do not currently use your information for direct marketing emails. If this changes in the future, we will seek your explicit consent beforehand.
5. Data Sharing
Bristol Bubbles respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who are essential for operating our business and delivering services to you. These include:
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Website Hosting, Booking & Payment Platform (Wix): Our website is built on Wix, which also securely processes our online bookings and payments.
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Payment Processors (e.g., Stripe, PayPal): Payments made through our Wix system are processed by industry-leading, secure payment providers.
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Website Analytics Services (e.g., Google Analytics): To help us understand website traffic.
We only share the minimum information required and ensure these providers have appropriate data protection measures in place.
6. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no internet transmission is ever completely secure.
7. Data Retention
We retain enquiry details for 1 year if no booking occurs. Client service and invoice information is retained for 7 years to comply with legal and tax obligations. After these periods, your data is securely deleted.
8. Your Data Protection Rights (Under UK GDPR)
You have several rights regarding your personal data:
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Right of Access
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Right to Rectification
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Right to Erasure ('Right to be Forgotten')
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Right to Restrict Processing
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Right to Data Portability
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Right to Object
To exercise any of these rights, please contact us using the details below. We aim to respond within one month.
9. Cookies
Our website uses cookies for functionality and analytics. For detailed information, please see our separate Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date. Please review it periodically.
11. How to Contact Us
If you have questions about this policy or how we handle your data, please contact Bristol Bubbles at:
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).
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