Please read our terms and conditions carefully before booking a service. By engaging our services, you agree to be bound by the terms outlined below.

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1. Booking Our Services

1a. Bristol Bubbles makes every effort to ensure that all services are provided in a professional and satisfactory manner. However, we do not guarantee that our services will be performed to your complete satisfaction, meet your specific needs, or meet all applicable industry standards.

1b. When you book a service, you must:
✅ Verify the location of your vehicle is correct before submitting a request.
✅ Ensure our services are available in your location.
✅ For mobile services, leave your vehicle in a safe, legal location where we are authorised to enter and perform the service.
✅ Ensure there is at least a 50cm perimeter around all sides of your vehicle to allow our technicians to work safely and effectively.
✅ Remove all personal items, bulky items, child seats, and open any compartments in preparation for the service. Vehicles that are not properly prepared may not receive a thorough service if our technicians do not have full, unobstructed access.
✅ Understand that due to traffic and potential delays from previous jobs, you must allow a 2-hour window from your booked time for our technicians to arrive.

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2. Payments, Pricing & Communication

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2a. Bookings made via the website's Wix booking system or by telephone must be paid for in advance. Payment is made using a Credit/Debit card. All prices are listed on our service pages in pounds sterling (£). We reserve the right to change pricing without prior notice.

2b. Deposits: All deposits paid are non-refundable unless cancellation is made with at least 24 hours' notice before the scheduled service time. Without 24 hours' notice, the deposit becomes non-refundable.

2c. In order to fulfil our service obligations, we may contact you regarding your appointment, including sending reminders. You can opt-out of marketing communications at any time by using the unsubscribe link at the bottom of each email.

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3. Cancellation & Rescheduling

We understand that schedules can change. If you need to cancel or move your booking, our policy is as follows:

✅ Cancellation: If you cancel your booking within 24 hours of the scheduled time, you will be charged 50% of the service fee. Cancellations made within 3 hours of the booking time will be charged in full (100%).
✅ Rescheduling: If you move your booking more than 24 hours before the scheduled time, you will be charged a fee of 20%. Rescheduling within 3 hours of the booking will result in a 50% fee.

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4. Liability & Your Responsibilities

4a. While we take all reasonable care of your vehicle, we are not liable for any damage or loss unless it is proven to be a direct result of negligence or a criminal act by our operatives. We do not insure your vehicle against loss while it is in our possession; this remains your responsibility at all times.

4b. Specialist Surfaces: Vehicles with satin or matt paint/wraps are cleaned at the owner's own risk due to the complexity of these finishes.

4c. Engine Bays: Before any engine bay cleaning, you must advise us of any alarms, immobilisers, loose connections, or pre-existing electrical issues. Engine bay cleaning carries an element of risk, and we will not be held responsible for any damage as a result of this service.

4d. Pre-existing Damage: You must disclose all defects, damage, or weaknesses in your vehicle known to you prior to our service commencing. We are not responsible for damage to old or non-original paintwork. Please note that vehicles over 3 years old may have weaker or perished materials, and we provide services to these vehicles at your risk.

4e. Child Seats: For safety and liability reasons, child seats and booster seats must be refitted by you. Our technicians will not refit seats under any circumstances.

4f. Keys: You confirm that you have a spare set of keys for the vehicle. We are not liable for any loss or damage caused by our operatives accidentally losing keys or locking them inside the vehicle.

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5. Complaints & Feedback

Any complaints about our work cannot be considered unless they are reported to our operative before they hand back your keys and the job is marked as complete. We value your feedback and strive to resolve any issues professionally.